01 Order Cancellation
Before shipment: You may request cancellation for a full refund if your order has not yet been dispatched. Contact our customer service team as soon as possible and provide your order number.
After shipment: Once an order has been shipped, it cannot be cancelled. If you wish to return the product after delivery, follow the return policy below. Shipping charges incurred for sending the order and returning it may be deducted from the refund, where applicable under this policy.
Cancellation by Flying Arow
We may cancel an order for reasons including:
- Product unavailability or discontinuation.
- Errors in product pricing or description.
- Issues with payment processing.
- Suspected fraudulent activity.
- Unforeseen circumstances beyond our control (force majeure).
- Violation of our Terms & Conditions.
If we cancel your order, we will notify you and any payment made will be refunded within 7–10 business days to your original payment method.
02 Return Policy
If you receive a product that is damaged, defective or different from what you ordered, contact us so we can review your request.
Return eligibility
- Damaged or defective products: Notify us within 48 hours of delivery with clear photographs or video showing the damage or defect, along with the original packaging.
- Wrong product delivered: Notify us within 48 hours of delivery and provide photographs of the item received.
- Unused products: For other return requests, including change of mind, the product must be unused and in its original condition, with tags, labels and accessories intact. Such requests may be reviewed at our discretion and may be subject to a restocking fee.
Return window: Eligible return requests must be initiated within 7 days from the date of delivery.
Items that cannot be returned
- Products that have been used, altered or are not in their original condition.
- Products with missing tags, labels, accessories or original packaging.
- Products damaged due to misuse or neglect by the customer.
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
How to initiate a return
- Contact our customer service team by email or phone within the applicable return window.
- Provide your order number, reason for return and clear photographs or videos where applicable.
- Our team will review your request and, if approved, provide return instructions.
- Pack the product securely to help prevent damage during transit.
Return shipping
Where reverse pickup is available, we will share the return instructions. If reverse pickup is unavailable in your area, you may be asked to self-ship the product to our designated address. Any reimbursement of reasonable return shipping costs is subject to receipt and inspection of the product and a valid courier receipt and tracking ID.
03 Refund Policy
Once your returned item is received and inspected, we will notify you whether your refund request has been approved or rejected.
Refund processing: If approved, a return refund will be processed within 7–10 business days from the date of approval.
Refund method: Approved refunds will be sent to the original payment method. The time taken for the amount to appear in your bank account or card statement may depend on your bank or payment provider.
Possible deductions
- Original shipping charges: These are non-refundable unless the return is due to a damaged, defective or incorrect product supplied by Flying Arow.
- Return shipping charges: These will be covered by Flying Arow when the return is due to a damaged, defective or incorrect product. For other reasons, the customer may be responsible for return shipping.
- Restocking fee: For change-of-mind returns or reasons other than product damage or defect, a reasonable restocking fee may apply and will be communicated before processing the return.
Refunds for cancelled orders
For orders cancelled before shipment, refunds will be initiated within 3–5 business days of cancellation. The time taken for the amount to appear in your account may vary by payment provider.
04 Important Notes
- Keep the original packaging and proof of purchase or invoice for any return or refund request.
- Products returned without prior return authorization may not be accepted.
- Flying Arow reviews cancellation, return and refund requests based on the product's condition and the circumstances of each case.
Thank you for choosing Flying Arow.
We appreciate your trust. Our team will do its best to guide you through the applicable cancellation, return or refund process.
