Your privacy matters

Privacy Policy

At Flying Arow, we respect your privacy and are committed to safeguarding your personal information. This policy explains what information may be collected when you visit flyingarow.com, how it may be used, and the steps we take to help protect it.

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Information transparencyUnderstand the information collected through your visits and interactions.
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Responsible useInformation is used to operate, support and improve our website and services.
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Privacy & securityWe take reasonable steps to protect information, while no online method is completely secure.

01 Information We Collect

We may collect information that helps us provide and improve our website and services.

a. Personal Data

When you use our Site, you may choose to provide information that can identify or contact you (“Personal Data”), including:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code and City
  • Cookies and Usage Data

b. Usage Data

We may collect information about how the Site is accessed and used (“Usage Data”). This may include your computer’s Internet Protocol (IP) address, browser type and version, pages visited, the time and date of your visit, time spent on pages, device identifiers and diagnostic data.

c. Tracking Technologies and Cookies

We use cookies and similar tracking technologies to understand activity on our Site and hold certain information. Cookies are small files stored on your device. We may also use beacons, tags and scripts to collect information and improve our services.

You can set your browser to refuse cookies or notify you when cookies are being sent. If you do not accept cookies, some parts of the Site may not function as intended.

Examples of cookies: Session Cookies help operate the Site; Preference Cookies remember preferences and settings; Security Cookies help support security.

02 How We Use Your Information

Flying Arow may use collected information for purposes such as:

  • To provide and maintain our Site.
  • To notify you about changes to our Site or services.
  • To enable interactive features when you choose to use them.
  • To provide customer support.
  • To gather analysis and useful information so we can improve our Site and products.
  • To monitor the usage of our Site.
  • To detect, prevent and address technical issues.
  • To share news, special offers and information about goods, services or events similar to those you have purchased or enquired about, where permitted and unless you opt out.

03 Disclosure of Your Information

We may disclose Personal Data where we believe in good faith that doing so is necessary to:

  • Comply with a legal obligation.
  • Protect and defend the rights or property of Flying Arow.
  • Prevent or investigate possible wrongdoing in connection with the Site.
  • Protect the personal safety of Site users or the public.
  • Protect against legal liability.

04 Security of Data

The security of your data is important to us. We strive to use commercially acceptable means to protect Personal Data. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

05 Service Providers

We may employ third-party companies and individuals to facilitate our Site (“Service Providers”), provide the Site on our behalf, perform Site-related services or assist us in analysing how the Site is used.

These third parties may access Personal Data only as needed to perform tasks on our behalf and are expected not to disclose or use it for other purposes.

07 Children’s Privacy

Our Site is not intended for anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us. If we learn that Personal Data has been collected from a child without appropriate parental consent where required, we will take steps to remove that information from our servers.

08 Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of changes by posting the revised Privacy Policy on this page.

Where appropriate, we may also notify you by email and/or a prominent notice on our Site before the change becomes effective, and update the effective date at the top of this policy.

You are advised to review this Privacy Policy periodically. Changes become effective when they are posted on this page, unless stated otherwise.

09 Contact Us

If you have questions about this Privacy Policy, please contact us:

Please avoid sending passwords or full payment-card details by email when contacting our support team.